Publication Details
Title: Traffic Incident Management Handbook
Abstract: This handbook will assist agencies responsible for incident management activities on public roadways to improve their programs and operations. Agencies typically responding to highway incidents include: Police, Fire, 911 dispatch, Towing and recovery, Emergency medical service (EMS), Hazardous material, Transportation agencies, and the Media. The intended audience for this Traffic Incident Management Handbook is primarily (1) managers who are responsible for incident management program development; and (2) field practitioners who are responsible for providing program services on a day-to-day basis. As such, this Handbook provides guidance from two perspectives: First, as a process to follow in establishing a new incident management program or in improving an existing one, and second, through the identification of tools and strategies that can enhance field operations.
Publisher: Federal Highway Administration
Publication Date: 2000
Full Text URL: Link to URL
