This guidance provides a working framework to support an agency or traffic incident management (TIM) program in understanding TIM performance measurement and in establishing a TIM performance measurement database. The guidance provides consistent definitions, data sources, example reports and data visualizations; discusses common challenges; and presents key points for success. In addition, the guidance contains an example reference TIM performance measurement database schema, data elements, data dictionary, database scripts, database queries, and detailed example applications of the database. The model TIM performance measurements database is intended to be downloaded, applied to a database software package, and used as a starting point for a TIM performance measurement database or as supplemental/supporting information to an existing database. An additional and complementary deliverable of this project is a web-based version of the guidance, which can be found via the TIM Network website (timnetwork.org). All necessary database scripts are contained in this written document; however, to aid in the creation of a TIM performance measurement database, the database scripts can be directly downloaded from the website. Regardless of where an agency or TIM program is with respect to TIM performance measurement, this guidance presents pertinent information that can be used to further advance the TIM program.
Publisher: Traffic Incident Management Network
Publication Date: October 2014
Full Text URL: Link to URL
Publication Types: Manuals, Policies, Guidelines, and Handbooks, etc.
Topics: Incident Management; Performance Measurement